Reference

Terms That Cover Your Account

Our terms set out what you agree to when you open an account and top it up through bKash, Nagad or Rocket.

Account rules in plain wordingWallet terms for bKash, Nagad, RocketAccess depends on local lawUpdated terms posted here
haha555 Terms That Cover Your Account
TERMS HELP DESK

Where to Ask About a Clause

If a line in these terms reads unclear, ask us before you act on it. Our Bangladesh support desk handles account and wallet questions, and you can reach it from the same device you sign in on. Have your registered mobile number ready, plus the wallet you used — bKash, Nagad or Rocket — so we can pull the account and answer directly rather than guess.

Live Chat Opens inside your signed-in account so we can see the wallet and history behind the question. Use it for clause wording, holds and withdrawal checks.
Email Support Write to our support address from the email linked to your account. Attach a wallet screenshot if the question involves a bKash, Nagad or Rocket transfer that did not land.
Account Messages Notices about term changes, account status and verification requests arrive as in-account messages. Read them before you deposit again, since some confirmations are time-limited.
RECORDS AND CONTROL

Account Security and Retention

Terms are only useful if the account behind them is handled carefully. We verify wallet ownership before a withdrawal leaves, keep a record of transfer references, and let you request a copy of the data we hold on you. Access to your own account details stays with you through your mobile number and the OTP step.

Wallet Verification

Before a withdrawal clears, we match the receiving wallet to the name and number on the account. Send back the reference if we ask for it.

Session Control

Sign-in uses a one-time code sent to your registered number. Keep that number current, because a stale number blocks access and delays any term-related request.

Records and Retention

We keep transaction and account records for as long as the terms require, then remove them. You can ask which records we hold and request a correction.

Changes You Request

Want a clause clarified, your details corrected or the account closed? Send the request through support and we will confirm what happens next in writing.

Questions About Our Terms

These are the points customers raise most about the agreement itself — what it covers, how changes reach you, and what you can ask us to do with your account and records.

They cover account opening, sign-in, deposits and withdrawals through bKash, Nagad and Rocket, what you may do in the lobby, and how disputes are handled. Payment provider rules sit alongside ours and decide what actually clears.

Registering does it. Opening an account and ticking the agreement box means you accept the conditions from that point, and that acceptance covers later deposits made through any supported local wallet.

Updated wording goes up on this page and we send an in-account message so you see it before your next deposit. Continuing to use the account after that date means the revised terms apply.

Yes. Ask through support from your registered email and we will confirm which account and transaction records we hold, and how long we keep them under the terms.

We tell you the reason in writing through account messages, and any cleared balance is settled to a wallet in your own name after verification. You can reply and ask for the decision to be reviewed.

You can request closure through support once any pending withdrawal has settled. We confirm the closure in writing and keep only the records the terms require us to retain.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.